Terms of Service
XLGAMES Game Server Solutions Last Updated: 09/07/2026 These Terms of Service govern the provision of hosting and related technical services by XLGAMES Game Servers, a company incorporated in the Republic of Armenia (registration number), registered at, Yerevan, Armenia, operating under the trading name XLGAMES.GG. By placing an order on xlgames.gg you accept these Terms in full. Effective from: 1 October 2026
1. General Provisions
1.1. These Terms of Service (the "Terms") govern the relationship between the client (the "Client") and XLGAMES Game Servers, a limited liability company incorporated under the laws of the Republic of Armenia, registration number, registered address, Yerevan, Republic of Armenia (the "Provider", "XLGAMES", "we", "us"). 1.2. XLGAMES.GG is a trading name operated by XLGAMES Game Servers. 1.3. Placing an order on xlgames.gg constitutes full and unconditional acceptance of these Terms. 1.4. We may amend these Terms. Amendments take effect fourteen (14) days after publication on the website. Where an amendment materially affects the Client's rights, we will additionally notify registered Clients by email at least fourteen (14) days before it takes effect. Continued use of the services after the effective date constitutes acceptance. A Client who does not accept a material amendment may terminate the affected service before the effective date and receive a pro-rata refund of the unused prepaid period. 1.5. Services are provided to Clients who are at least 18 years of age, or who have the consent of a parent or legal guardian.
2. Definitions
Service - any hosting, management, database, or related technical service provided by XLGAMES, including game server hosting, dedicated server hosting, VPS, web hosting, and managed database services. Control Panel - the proprietary web-based management software developed, owned, and maintained by XLGAMES, through which Clients configure and operate their Services. Billing Period - the prepaid period of service for which the Client has paid.
3. Nature of the Services
3.1. XLGAMES provides managed hosting and software services. The Client does not lease, rent, purchase, or acquire any right of possession over physical hardware, infrastructure, or network equipment. All hardware and infrastructure used to deliver the Services remain under the exclusive operational control of XLGAMES and constitute our internal cost of service delivery. 3.2. The Services consist of: provisioning, installation, and configuration of game server software and related applications; ongoing maintenance, updating, patching, and monitoring of that software; provision of access to the XLGAMES Control Panel, our proprietary software product; administration and technical management of the computing environment on the Client's behalf; managed database instances, where included in the selected plan; DDoS mitigation, technical support, and related information technology services. 3.3. Control Panel. Services are operated through the XLGAMES Control Panel, a proprietary software application developed and maintained in-house by XLGAMES. Through the Control Panel the Client may start, stop, and reconfigure their server, install and update modifications, manage files, review logs and performance metrics, and manage backups where available. The Control Panel is licensed to the Client for the duration of the Billing Period on a non-exclusive, non-transferable basis and remains the intellectual property of XLGAMES. 3.4. Managed databases. Where a plan includes a MySQL database, XLGAMES provisions, configures, secures, updates, and maintains the database instance and provides the Client with access to it through the Control Panel. This is a managed service; the Client does not receive control over, or possession of, the underlying database server. 3.5. File access. For ranked titles (including the Battlefield series), file access is restricted to the extent required by the game publisher. For all other titles, full file access is provided through the Control Panel and FTP. Dedicated servers include SSH or RDP access depending on the operating system supplied.
4. Provisioning and Delivery
4.1. All Services are delivered electronically. No physical goods are shipped. 4.2. Indicative provisioning times following confirmed payment: Game servers: 5-15 minutes, automated Battlefield series servers: 5 minutes - 2 hours VPS: 5-15 minutes, automated Dedicated servers: 2-48 hours, configuration dependent 4.3. Provisioning times for dedicated servers are stated individually at the point of order and are expressed in business hours. Where maintenance is in progress or the selected configuration is not immediately available, provisioning may take longer; the Client will be informed of the revised estimate. 4.4. Hardware faults affecting dedicated servers will be remedied by XLGAMES at no cost to the Client. The Client remains responsible for maintaining backups on storage external to the service.
5. Service Level Agreement
5.1. XLGAMES targets 99.95% monthly availability of its network and servers. 5.2. The following are excluded from the availability calculation: scheduled and emergency maintenance; maintenance carried out by data centre and IP transit providers; planned migrations announced in advance; suspension for non-payment or breach of these Terms; force majeure events as defined in section 12; third-party actions including DDoS attacks and compromise of Client-controlled software; errors or misconfiguration by the Client. 5.3. Service credits. Where availability falls below the target, the Client may request a credit of one day of service per 0.5% of downtime below 99.95%, capped at 100% of the monthly fee for the affected Service. Requests must be submitted through the ticket system within five (5) business days of the incident.
6. Prices, Payment and Renewal
6.1. All prices are displayed on the website in USD and are exclusive of any taxes that may apply in the Client's jurisdiction, unless stated otherwise at checkout. 6.2. Services are prepaid, with a minimum Billing Period of one month. 6.3. Certain dedicated server configurations carry a one-time setup fee, which is charged on the initial order only and is not included in renewal charges. 6.4. Accepted payment methods are displayed at checkout and currently include payment cards, PayPal, and selected local payment methods. Cryptocurrency payments may be arranged on request for a limited number of services and are not available at standard checkout. 6.5. Card payments are processed by our payment service provider. XLGAMES does not store, process, or have access to full card numbers or payment credentials. 6.6. Charges will appear on the Client's statement as **XLGAMES.GG**. 6.7. Renewals. Services do not renew automatically by default; the Client is responsible for timely renewal. A Client may optionally enable recurring payments, in which case the applicable amount will be charged at the start of each Billing Period until the Client cancels. Recurring payments can be cancelled at any time from the client area, with no cancellation fee. 6.8. Non-payment. Where payment is not received by the end of the Billing Period, the Service is suspended. Following suspension, data is deleted: game servers: two (2) days after suspension; dedicated servers, VPS, and web hosting: twenty-four (24) hours after suspension. A Client who anticipates a delay may contact support in advance to request data retention or reservation of an IP address and port.
7. Refunds and Cancellation
7.1. Game servers — 24-hour money-back guarantee. A Client may request a full refund by opening a support ticket within 24 hours of purchase, stating the reason and identifying the Service. 7.2. The 24-hour guarantee does not apply to: Battlefield 3 / Battlefield 4 and Farming Simulator servers, due to third-party licensing conditions; services purchased under a promotional price or discount code; a Client who has previously used the guarantee and re-ordered a comparable service. 7.3. Dedicated servers, VPS, and web hosting. These Services are provisioned to order and are not covered by the 24-hour guarantee. Custom-built dedicated servers cannot be refunded once assembly has begun. 7.4. Service faults. Irrespective of the above, a Client is entitled to a refund of the unused portion of the Billing Period where a Service is materially inoperable due to a fault attributable to XLGAMES and we are unable to remedy the fault within a reasonable period. 7.5. Consumers in the European Union and other jurisdictions with statutory withdrawal rights. Where the Client is a consumer entitled to a statutory right of withdrawal, that right applies in addition to the guarantees above. By ordering and expressly requesting immediate provisioning, the Client acknowledges that the right of withdrawal is lost once the Service has been fully provided. Nothing in these Terms limits mandatory consumer rights under applicable law. 7.6. Payment processing fees are non-refundable on voluntary refunds requested by the Client and are deducted from the refunded amount. This does not apply to refunds issued under clause 7.4. 7.7. Refunds are returned to the original payment method within ten (10) business days of approval.
8. Plan Selection and Performance
8.1. XLGAMES offers a range of plans at different resource levels. Because the Client selects the resources (CPU cores, memory, storage), it is the Client's responsibility to select a plan appropriate to the requirements published by the relevant game developer. 8.2. Entry-level plans with one or two CPU cores are intended for testing. For most titles we recommend a minimum of three CPU cores. 8.3. XLGAMES does not warrant performance outcomes such as latency, frame rate, or absence of stutter on plans below the developer's recommended specification.
9. Acceptable Use
9.1. The Client shall not use the Services to: host or distribute pirated content, including games, films, software, and music; carry out cryptocurrency mining of any kind; send spam or unsolicited bulk communications; host or distribute viruses, malware, or other malicious code; launch or facilitate DDoS attacks, port scanning, or intrusion attempts; host hacking sites, exploit archives, nulled scripts, or warez; infringe intellectual property rights, including copyright, trademarks, and patents; upload software that destabilises or damages the hosting platform; breach the terms of service or community rules of the game publisher whose software is running on the Service; carry out any activity unlawful under the laws of the Republic of Armenia or of the jurisdiction in which the Service is hosted. 9.2. Clause 9.1 applies irrespective of whether the Client acted intentionally. 9.3. Breach of this section may result in immediate suspension or termination of the Service without refund. Where circumstances permit, XLGAMES will notify the Client and allow a reasonable period for remedy before termination.
10. Client Responsibilities and Data
10.1. The Client is responsible for the security of their credentials, including passwords and API keys, and for all activity carried out through their account. 10.2. Credentials must not be shared with third parties. Where XLGAMES requests credentials in the course of resolving a support request, the Client should change the relevant password once the request is closed. 10.3. The Client is responsible for maintaining backups of their data on storage external to the Service. Backup functionality offered within the Service is provided as a convenience and does not replace the Client's own backup arrangements. 10.4. XLGAMES processes personal data in accordance with its Privacy Policy and applicable data protection law, including the General Data Protection Regulation where it applies. We maintain appropriate technical and organisational measures to protect Client data.
11. Limitation of Liability
11.1. The Services are provided on a commercially reasonable basis. To the maximum extent permitted by law, XLGAMES is not liable for indirect, incidental, or consequential loss, including loss of profit, revenue, goodwill, or data. 11.2. The aggregate liability of XLGAMES in respect of any claim is limited to the amount paid by the Client for the affected Service during the three (3) months preceding the event giving rise to the claim. 11.3. Nothing in this section excludes liability that cannot be excluded under applicable law, including mandatory consumer protection provisions.
12. Force Majeure
XLGAMES is not liable for downtime, unavailability, or data loss caused by events beyond our reasonable control, including natural disasters, war, terrorism, governmental restrictions, industrial action, power failure, disruption of banking or payment systems, political or economic crisis, or the acts of third parties.
13. Complaints and Disputes
13.1. Complaints should be submitted through the ticket system in the client area, or by email to support@xlgames.gg. We aim to acknowledge complaints within two (2) business days and to resolve them within fourteen (14) days. 13.2. The parties will attempt to resolve any dispute in good faith before commencing proceedings.
14. Governing Law and Jurisdiction
14.1. These Terms are governed by the laws of the Republic of Armenia. 14.2. Disputes arising out of or in connection with these Terms fall within the exclusive jurisdiction of the competent courts of the Republic of Armenia. 14.3. Where the Client is a consumer resident in a jurisdiction whose law grants them the right to bring proceedings before their local courts, that right is unaffected.
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